Ordering

Order Online

Select the products you require on our website, add them to your cart, free shipping will be added as standard. Alternative delivery options are available by contacting us on 01905 795432. You will receive a receipt from us confirming your order, following your completed payment.

Order By Phone

Call us on 01905 795432. We have our Customer Service team ready to take your order from 8.30am through to 5:00pm Monday to Thursday and on Friday until 4:30pm.

Order By Fax

Fax us on 01905 796662. If you prefer to fax your order through to us it will be processed as quickly as possible. One of our Customer Service team will contact you to confirm the order details upon receipt.

Delivery

Next Day Delivery

The vast majority of orders placed by 2pm using our standard service are delivered within 2-3 working days.  However if you need it guaranteed next day, please contact a member of the sales team for a price on 01905 795432, choose from pre-12 or pre-9 options.

UK Mainland Delivery Options

  • Standard 2-3 Working Day Delivery
  • Guaranteed Next Working Day Delivery (price on application)
  • Guaranteed Next Working Day Delivery Before 12.00pm (price on application)
  • Guaranteed Next Working Day Delivery Before 9.00am (price on application)

Excluded Postcode Areas (Extra charges and increased delivery times will apply to the following postcodes):
AB26+, All BT Postcodes, DD2+, All DG Postcodes, EH38, EH43-46, All GY Postcodes, All HS Postcodes, All IM Postcodes, All IV Postcodes, All JE Postcodes, KA27, All KW Postcodes, KY13, PA20, PA28-31, PA34-35, PA41+, PH3+, PO30-PO41, All TD Postcodes (Except TD15), TR21-TR25, All ZE Postcodes.

Collection
Alternatively, you can place and pay for your order and then arrange to either collect your goods in person, or arrange your courier to collect on your behalf from our Droitwich base (between 8:00am – 4:00pm Monday to Friday).

Returns

If you are not entirely satisfied with your purchase, please follow the guidance contained within our returns policy here.

Any goods received damaged must be signed for as damaged upon receipt. Reddiplex Limited cannot be held responsible for goods received damaged in transit and not signed for as such.

Payment Options with Kindagard

PayPal Account
Reddiplex Limited uses PayPal as our partner to process online payments. You can pay on our site using money stored in your PayPal account.

Credit Cards through PayPal
All major credit cards are accepted (3-D Secure).

What is 3-D Secure?
Reddiplex Limited operate a 3-D Secure Store for the peace of mind of their internet customers.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and MasterCard, to reduce fraudulent purchases by verifying purchaser identity during online transactions. The benefits of implementing 3-D Secure include a reduction in disputed transactions and chargebacks and their resulting financial expense.

Visa has branded this program as ‘Verified By Visa’, while MasterCard’s version is called ‘MasterCard SecureCode’. Reddiplex Ltd are using and support both Verified by Visa and MasterCard SecureCode as part of our standard service to those customers that have registered for 3-D Secure.

The primary benefit of 3-D Secure for the cardholder is that 3-D Secure provides increased confidence that their card details are secure when purchasing over the internet.

If you would like further information, please visit:
Verified By Visa can be found at Verified By Visa
MasterCard SecureCode can be found at MasterCard SecureCode